What payment methods can I use? PayU: Credit card, debit card, Instant EFT Card payment: VISA, Mastercard Discovery Miles EFT: ABSA, Nedbank, Standard Bank, Investec, TymeBank, FNB BNPL: Payflex, Ozow, PayJustNow When am I charged for my order? Your credit or debit card will be charged when you complete your checkout. What can I do if my payment is declined? If your payment is declined, please double-check that the information entered is correct. If the problem persists, we recommend contacting your bank directly. Please ensure that the billing address provided for the order matches the billing address associated with your card. Why was my card charged if I didn’t make a purchase? Please contact your bank to dispute the unauthorised charge. Do you offer gift vouchers? Yes, we do! Gift cards are valid for 2 years after the issue date, or will expire when you reach a zero (nil) balance, whichever occurs first. Can I use a Gift Card to purchase items online? Yes. Our gift cards are only redeemable online. // Single accordion open at a time & arrow rotation document.querySelectorAll('.accordion').forEach(accordion => { const detailsList = accordion.querySelectorAll(':scope > .accordion__disclosure'); detailsList.forEach(detail => { const arrow = detail.querySelector('.accordion-arrow'); detail.addEventListener('toggle', () => { // Close other accordions at this level if (detail.open) { detailsList.forEach(other => { if (other !== detail) other.removeAttribute('open'); }); } // Rotate arrow if (arrow) { if (detail.open) { arrow.style.transform = 'rotate(180deg)'; } else { arrow.style.transform = 'rotate(0deg)'; } } }); }); }); .accordion-arrow { width: 16px; height: 16px; transition: transform 0.3s ease; } </sty .dropdown { position: relative; display: inline-block; } .dropdown-toggle { background-color: #fff; border: 1px solid #ccc; padding: 8px 12px; cursor: pointer; } .dropdown-menu { display: none; position: absolute; background-color: #fff; border: 1px solid #ccc; box-shadow: 0 2px 5px rgba(0, 0, 0, 0.1); z-index: 1; } .dropdown-menu a { display: block; padding: 8px 12px; text-decoration: none; color: #333; } .dropdown-menu a:hover { background-color: #f0f0f0; } .dropdown:hover .dropdown-menu { display: block; } .opac_height { opacity: 0; height: 0; width: 0; overflow: hidden; transition: opacity 0.5s ease-in-out, height 0.5s ease-in-out, width 0.5s ease-in-out; display: flex; flex-direction: column; gap: 20px; } .visible { opacity: 1; height: auto; width: auto; font-size: 14px; } #quicklinks { scrollbar-width: none; } .toggle_text.active { font-weight: 600 !important; text-decoration: underline !important; } .toggle_text, .quicklink-content { text-transform: none; } .h-tags { text-transform: uppercase; } .toggle_text, .h-tags, .p-tags, .lists, li span { font-family: 'Avenir Next'; } @media screen and (max-width: 767px) { .p-tags, .lists, li span { font-size: 12px; } .h-tags { font-size: 34px; padding-bottom: 20px; } .toggle_text { font-size: 14px; } } @media screen and (min-width: 767px) { .p-tags, .lists, li span { font-size: 18px; } .h-tags { font-size: 45px; padding-bottom: 30px; } .toggle_text { font-size: 20px; } } ul.\!x-list-disc { margin-top: 8px; } .p-tags { margin-block-start: 10px; }

Goods must be returned within 30 days of purchase. Items bought on SALE must be returned within 14 days of purchase. What items can I return? You may return any unwanted product to us, provided it: is undamaged, is unworn, is in its original packaging, is accompanied by the original purchase receipt, and was purchased online at www.o-store.co.za . How do I submit an exchange or return online? Log in to your account at o-store.co.za/returns . Enter your email address and your order number. Select the item/s you wish to return and give a reason for your return. We will notify you within 24 hours if your return request is eligible. What is the exchange or returns process? Log a return at o-store.co.za/returns . We will notify you within 24 hours if your return request is eligible. You will then receive your RMA number and shipping guidelines. Our customer care team will organise a courier to collect the item. Once your return has been received at our warehouse, it will be inspected. When the return is approved, we will refund you or exchange the item free of charge. Refunds will be processed by the same method as the original transaction. I received an incorrect or defective product. What can I do? Log a return at o-store.co.za/returns , or contact our Customer Care team at cs.oakleystore@heliosbrands.co.za or call +27 021 001 3708. We will arrange for the product to be collected via courier and send you the exchange unit free of charge. The item must be placed in its original box and packaging, along with the original swing tags. // Single accordion open at a time & arrow rotation document.querySelectorAll('.accordion').forEach(accordion => { const detailsList = accordion.querySelectorAll(':scope > .accordion__disclosure'); detailsList.forEach(detail => { const arrow = detail.querySelector('.accordion-arrow'); detail.addEventListener('toggle', () => { // Close other accordions at this level if (detail.open) { detailsList.forEach(other => { if (other !== detail) other.removeAttribute('open'); }); } // Rotate arrow if (arrow) { if (detail.open) { arrow.style.transform = 'rotate(180deg)'; } else { arrow.style.transform = 'rotate(0deg)'; } } }); }); });

How do I check my order status? You will receive an email confirmation as soon as your order ships. You can track your order by clicking “View Order Status” in your email confirmation, or, If your order was placed using an existing account, you can view your order status through your account dashboard. Can I cancel my order? Unfortunately, once an order is placed, it cannot be cancelled. If you no longer want the item, please wait until you have received your order and then follow our return or exchange instructions, which are found here . Can I make changes to my order? Unfortunately, once an order is placed, it cannot be modified. If you no longer want the product, please wait until you receive the order shipment and then follow our return instructions for a refund. Can I update my shipping address after I place an order? Unfortunately, the shipping address cannot be changed once an order is placed. // Ensure only one accordion opens at the same level document.querySelectorAll('.accordion').forEach((accordion) => { const detailsList = accordion.querySelectorAll(':scope > .accordion__disclosure'); detailsList.forEach((detail) => { detail.addEventListener('toggle', (event) => { if (detail.open) { detailsList.forEach((other) => { if (other !== detail) other.removeAttribute('open'); }); } }); }); });

What payment methods can I use? PayU: Credit card, debit card, Instant EFT Card payment: VISA, Mastercard Discovery Miles EFT: ABSA, Nedbank, Standard Bank, Investec, TymeBank, FNB BNPL: Payflex, Ozow, PayJustNow When am I charged for my order? Your credit or debit card will be charged when you complete your checkout. What can I do if my payment is declined? If your payment is declined, please double-check that the information entered is correct. If the problem persists, we recommend contacting your bank directly. Please ensure that the billing address provided for the order matches the billing address associated with your card. Why was my card charged if I didn’t make a purchase? Please contact your bank to dispute the unauthorised charge. Do you offer gift vouchers? Yes, we do! Gift cards are valid for 2 years after the issue date, or will expire when you reach a zero (nil) balance, whichever occurs first. Can I use a Gift Card to purchase items online? Yes. Our gift cards are only redeemable online. .quicklink-content,accordion-disclosure.accordion { margin-block-start: 0px; } .accordion__content ul, .accordion__content ol { padding-left: 20px; } // Ensure only one accordion opens at the same level document.querySelectorAll('.accordion').forEach((accordion) => { const detailsList = accordion.querySelectorAll(':scope > .accordion__disclosure'); detailsList.forEach((detail) => { detail.addEventListener('toggle', (event) => { if (detail.open) { detailsList.forEach((other) => { if (other !== detail) other.removeAttribute('open'); }); } }); }); });

How do I set up an Oakley Account? Click here to register and set up an account. Click here to log in to an existing account. How do I change my details? You can change your name, email address or password via your account dashboard page here . How do I reset my password? When signing in, select forgot password to register a new password. How do I sign up for the Oakley Newsletters? You can sign up for our newsletter below by providing your email or cell number. [Sign Up] What is your privacy policy? Please find our privacy policy here . .quicklink-content,accordion-disclosure.accordion { margin-block-start: 0px; } .p-tags, .accordion__content ul, .accordion__content ol { padding-left: 20px; } // Ensure only one accordion opens at the same level (prevents closing parent accordion) document.querySelectorAll('.accordion').forEach((accordion) => { const detailsList = accordion.querySelectorAll(':scope > .accordion__disclosure'); detailsList.forEach((detail) => { detail.addEventListener('toggle', (event) => { if (detail.open) { detailsList.forEach((other) => { if (other !== detail) other.removeAttribute('open'); }); } }); }); });

FAQ

Frequently asked questions

Looking for a quick answer?
Our frequently asked questions are regularly updated
for our most common customer queries.

Shipping

What payment methods can I use?

PayU: Credit card, debit card, Instant EFT
Card payment: VISA, Mastercard
Discovery Miles
EFT: ABSA, Nedbank, Standard Bank, Investec, TymeBank, FNB
BNPL: Payflex, Ozow, PayJustNow

When am I charged for my order?

Your credit or debit card will be charged when you complete your checkout.

What can I do if my payment is declined?

If your payment is declined, please double-check that the information entered is correct. If the problem persists, we recommend contacting your bank directly.
Please ensure that the billing address provided for the order matches the billing address associated with your card.

Why was my card charged if I didn’t make a purchase?

Please contact your bank to dispute the unauthorised charge.

Do you offer gift vouchers?

Yes, we do! Gift cards are valid for 2 years after the issue date, or will expire when you reach a zero (nil) balance, whichever occurs first.

Can I use a Gift Card to purchase items online?

Yes. Our gift cards are only redeemable online.

Returns & Exchanges

Goods must be returned within 30 days of purchase.

Items bought on SALE must be returned within 14 days of purchase.

What items can I return?

You may return any unwanted product to us, provided it:
is undamaged,
is unworn,
is in its original packaging,
is accompanied by the original purchase receipt, and
was purchased online at www.o-store.co.za.

How do I submit an exchange or return online?

Log in to your account at o-store.co.za/returns.
Enter your email address and your order number.
Select the item/s you wish to return and give a reason for your return.
We will notify you within 24 hours if your return request is eligible.

What is the exchange or returns process?

Log a return at o-store.co.za/returns.
We will notify you within 24 hours if your return request is eligible.
You will then receive your RMA number and shipping guidelines.
Our customer care team will organise a courier to collect the item.
Once your return has been received at our warehouse, it will be inspected.
When the return is approved, we will refund you or exchange the item free of charge.
Refunds will be processed by the same method as the original transaction.

I received an incorrect or defective product. What can I do?

Log a return at o-store.co.za/returns, or contact our Customer Care team at cs.oakleystore@heliosbrands.co.za or call +27 021 001 3708.
We will arrange for the product to be collected via courier and send you the exchange unit free of charge.
The item must be placed in its original box and packaging, along with the original swing tags.

Orders

How do I check my order status?

You will receive an email confirmation as soon as your order ships.
You can track your order by clicking “View Order Status” in your email confirmation, or,
If your order was placed using an existing account, you can view your order status through your account dashboard.

Can I cancel my order?

Unfortunately, once an order is placed, it cannot be cancelled.
If you no longer want the item, please wait until you have received your order and then follow our return or exchange instructions, which are found here.

Can I make changes to my order?

Unfortunately, once an order is placed, it cannot be modified.
If you no longer want the product, please wait until you receive the order shipment and then follow our return instructions for a refund.

Can I update my shipping address after I place an order?

Unfortunately, the shipping address cannot be changed once an order is placed.

Payment

What payment methods can I use?

PayU: Credit card, debit card, Instant EFT
Card payment: VISA, Mastercard
Discovery Miles
EFT: ABSA, Nedbank, Standard Bank, Investec, TymeBank, FNB
BNPL: Payflex, Ozow, PayJustNow

When am I charged for my order?

Your credit or debit card will be charged when you complete your checkout.

What can I do if my payment is declined?

If your payment is declined, please double-check that the information entered is correct. If the problem persists, we recommend contacting your bank directly.
Please ensure that the billing address provided for the order matches the billing address associated with your card.

Why was my card charged if I didn’t make a purchase?

Please contact your bank to dispute the unauthorised charge.

Do you offer gift vouchers?

Yes, we do! Gift cards are valid for 2 years after the issue date, or will expire when you reach a zero (nil) balance, whichever occurs first.

Can I use a Gift Card to purchase items online?

Yes. Our gift cards are only redeemable online.

Your Account

How do I set up an Oakley Account?

Click here to register and set up an account.
Click here to log in to an existing account.

How do I change my details?

You can change your name, email address or password via your account dashboard page here.

How do I reset my password?

When signing in, select forgot password to register a new password.

How do I sign up for the Oakley Newsletters?

You can sign up for our newsletter below by providing your email or cell number.
[Sign Up]

What is your privacy policy?

Please find our privacy policy here.

Cart

Frequently asked questions