- Delivery is free of charge anywhere in South Africa for orders over R500.
- All orders under R500 will incur a delivery fee of R95
- You will receive an email confirmation as soon as your order ships.
- You can track your order by clicking “View Order Status” in your email confirmation, or,
- If your order was placed using an existing account, you can view your order status through your online portal.
- Once payment has been reflected, please allow up to 24 hours for processing before shipping.
- Once your order has been dispatched, you can expect delivery within 24 hours to a maximum of 5 business days.
- Delivery length may vary for outlying areas, during SALES or peak season, but we will endeavour to keep you up to date on the status of your delivery if it is falling outside of these timelines for any reason.
- We ship anywhere within South Africa.
- We do not ship internationally yet.
- Standard shipping delivers between 24 hours and a maximum of 5 business days.
- We optimise shipping and distribution depending on the dimensions of the products ordered and their delivery location. Therefore, we use a variety of courier services.
- Please contact our customer care team at cs.oakleystore@heliosbrands.co.za or call us on +27 (0)21 001 3708.
- If there are any concerns regarding the quality or description discrepancies of any items, please notify us within 48 hours of receiving them.
- Contact our customer care team at cs.oakleystore@heliosbrands.co.za or call us on +27 (0)21 001 3708.
- If there are any discrepancies with your order, please notify us within 48 hours of receiving it.
- Contact our customer care team at cs.oakleystore@heliosbrands.co.za or call us on +27 (0)21 001 3708.
- We will arrange for the collection of these items at no extra cost.
- We will arrange delivery of the correct item at no extra cost.
- Google Analytics: If you don't want information about your visit to our website and shopping app sent to Google Analytics, you may download an Opt-out Browser Add-on from their website. Please note that the Add-on does not prevent information from being sent to Under Armour South Africa.
- Interest-Based Information: If you would like to opt-out of having interest-based information collected by certain entities during your visits to our website or shopping app, you can visit an industry-developed opt-out website that contains mechanisms for choosing whether each listed entity may collect and use data for online behavioural advertising purposes. Please note that this opt-out mechanism is device-specific. If you wish to opt-out from having interest-based information collected across all devices, you need to visit the opt-out page from each device.
- Information you manually provide:
- Information from third-party social media platforms:
- Information sent to us by your web browser:
- Information from your mobile or tablet device:
- Information collected using “Cookies” and other web technologies:
- to provide the information, products and services you request.
- to provide you with effective customer service.
- to provide you with a personalised experience when you use our online platforms.
- to contact you with information and notices related to your use of our online platforms.
- to contact you with special offers and other information that will interest you (following any privacy preferences you have expressed to us).
- to invite you to participate in surveys and provide feedback (following any privacy preferences you have expressed to us).
- to improve the content, functionality and usability of our online platforms.
- to better understand your needs and interests.
- to improve our products and services; to improve.
- for security, credit or fraud prevention purposes.
- for any other purpose identified in an applicable privacy notice, click-through agreement or other agreement between you and us.
- This is a legally binding contract, and Oakley will retain the title to all products until you have made and received full payment.
- Oakley reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at its discretion. If we cancel an order, it will be without charge to you.
- Our products may not be purchased for resale, and should we suspect this for any reason, we are entitled to cancel your order immediately on notice to you. We also reserve the right to limit the quantities of items purchased.
- If you are under eighteen (18) and wish to purchase any product online, you may use the website only with the permission and supervision of a parent or guardian.
- These Terms of Service apply to all site users, including, without limitation, browsers, vendors, customers, merchants, and/ or content contributors.
- We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website after posting any changes constitutes acceptance of those changes.
Oakley shall take all reasonable steps to ensure the quality and accuracy of content available on the website, but assumes no liability or responsibility for any errors or omissions in this content.
All orders are subject to product availability. If a product becomes out of stock after you’ve placed an order, we will notify you and offer you alternatives or a full refund.
To the fullest extent permitted by law, Oakley shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this service.
- Discount and promotional codes are only valid for one purchase by one user.
- Discount codes must be applied at checkout when placing your order – they cannot be applied after the order has been confirmed.
- Unless specified otherwise, discount codes may not be applied to items already on sale or with other discounts or promotions.
- All promotions and discount codes are valid for a limited period and may expire without prior notification.
- Discount codes are not refundable. Any items bought with a discount will be refunded the value of the payment applied to the items, and the promo code will not be reinstated for the value used on the items. We may reissue a discount if the item is refunded due to an error caused by Oakley or a product defect.
- Please allow up to 24 hours to process your order once payment has been reflected before shipping.
- You will receive an email confirmation once your order has been dispatched, including your unique tracking number.
- Your order will be delivered in 3-5 working days once your order has been dispatched.
- To track your order, click here and enter your unique tracking number.
- Please allow up to 10 working days for delivery processing during peak seasons and sale periods. Delivery length may be subject to change for outlying areas.
- is undamaged,
- is unused,
- in its original packaging, and
- is accompanied by the original purchase receipt.
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Log in to your profile
- Log in at https://o-store.co.za.
- Enter your email address and your order number.
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Submit your return
- Select the item/s you wish to return and give a reason for your return.
- We will notify you within 24 hours if your return request is eligible.
- If approved, you will also receive your Return Merchandise Authorisation number and shipping guidelines.
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Pack up your order
- Please pack your order in its original packaging.
- Clothing should be unwashed and unworn.
- Please write your RMA number clearly on the outer shipping box.
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Finalising your return
- Once your return has been received at our warehouse, it will be inspected.
- When the return is approved, we will refund you or exchange the item, depending on the nature of the return.
