- Delivery is free of charge anywhere in South Africa for orders over R500.
- All orders under R500 will incur a delivery fee of R95
- You will receive an email confirmation as soon as your order ships.
- You can track your order by clicking “View Order Status” in your email confirmation, or,
- If your order was placed using an existing account, you can view your order status through your online portal.
- Once payment has been reflected, please allow up to 24 hours for processing before shipping.
- Once your order has been dispatched, you can expect delivery within 24 hours to a maximum of 5 business days.
- Delivery length may vary for outlying areas, during SALES or peak season, but we will endeavour to keep you up to date on the status of your delivery if it is falling outside of these timelines for any reason.
- We ship anywhere within South Africa.
- We do not ship internationally yet.
- Standard shipping delivers between 24 hours and a maximum of 5 business days.
- We optimise shipping and distribution depending on the dimensions of the products ordered and their delivery location. Therefore, we use a variety of courier services.
- Please contact our customer care team at cs.oakleystore@heliosbrands.co.za or call us on +27 (0)21 001 3708.
- If there are any concerns regarding the quality or description discrepancies of any items, please notify us within 48 hours of receiving them.
- Contact our customer care team at cs.oakleystore@heliosbrands.co.za or call us on +27 (0)21 001 3708.
- If there are any discrepancies with your order, please notify us within 48 hours of receiving it.
- Contact our customer care team at cs.oakleystore@heliosbrands.co.za or call us on +27 (0)21 001 3708.
- We will arrange for the collection of these items at no extra cost.
- We will arrange delivery of the correct item at no extra cost.
| Version | 1 |
| Effective date | 1 September 2025 |
| Approved by | Damian Perkins |
| Role | Name | |
|---|---|---|
| Information Officer | Shaun Turner | shaun@aresholdings.co.za |
| Deputy Information Officer(s) | Given Motha | Given@aresholdings.co.za |
| Postal address |
JD House 27 Stiemens Street Braamfontein Johannesburg 2001 |
| Telephone number | +27 (0) 10 023 5207 |
| Fax number | 086 500 3351 |
| Email address | enquiries@inforegulator.org.za |
| Website | www.inforegulator.org.za |
| Category of Records | Types of the Record | Availability |
|---|---|---|
| Product information | Any information relating to our products and services we may publish from time to time | Available on our website/ on request |
| Public facing policies and notices | Privacy Policy, Cookie Policy, Terms and Conditions, and PAIA Manual | Available on our website/ on request |
| Marketing information and promotional material | Any brochures, press releases, and publications we may publish from time to time | Available on our website and social media platforms |
| Subjects on which the body holds Records | Categories of Records |
|---|---|
| Human resources / employment | List of employees, contracts of employment with employees of the Company, personnel Records of each employee of the Company, disciplinary Records, compensation or redundancy payments, Records relating to conditions of employment, Employment Equity Plan of the Company, pension and provident fund Records, employee tax information, training schedules and manuals, payroll Records and internal policies and procedures. |
| Financial / accounting | Annual financial statements, tax returns, audit reports conducted for the Company, invoices in respect of creditors and debtors of Company, bank facilities and account details, details of accounting officer or auditors, formal books of account and other financial statements, source documents, banking Records and management reports. |
| Company | Company registration documents, founding statement or Memorandum of Incorporation, share register and other statutory registers and minutes of meetings. |
| Information technology | Computer/mobile device usage policy documentation, disaster recovery plans, hardware asset registers, information security policies/standards/procedures, information technology systems and user manuals, information usage policy documentation, project implementation plans, software licensing and system documentation and manuals. |
| Intellectual property | Trade-marks, copyrights and designs held by the Company, software licences, Records relating to domain names. |
| Webpage | Company profile and information (including, but not limited to, company strategy, history, executive management, teams, values, news, contact details, banking details and career opportunities), online retail products (including, but not limited to, product images, prices, information descriptions, reviews and departments), retail terms and policies (including, but not limited to, terms and conditions for the use of the website and exchange and return policy) and secured personal user account (including, but not limited to, login page, personal details, order history, address book, credit cards, invoices, exchanges and returns). |
| Miscellaneous | Insurance Records, marketing agreements, agreements with suppliers of the Company, lease agreements, confidentiality and/or non-disclosure agreements and any other relevant agreements. |
| Name | Shaun Turner |
| Designation | Chief Financial Officer |
| Postal address | 2nd floor, Block 3, Northgate Park, Section Street, Paarden Eiland, Cape Town, Western Cape, 7441 |
| Street address | 2nd floor, Block 3, Northgate Park, Section Street, Paarden Eiland, Cape Town, Western Cape, 7441 |
| Phone number | +27 (0)21 856 8460 |
| Email address | contact@aresholdings.co.za |
| Type | Source | Voluntary or mandatory with legal basis for processing | Consequences of failure to provide the information |
|---|---|---|---|
Personal details to fulfil orders:
|
Direct | Mandatory – Performance of a contract | We will not be able to fulfil orders. |
Account login credentials:
|
Direct | Mandatory – Performance of a contract | You will not be able to log in to our online services. |
| Type | Source | Voluntary or mandatory with legal basis for processing | Consequences of failure to provide the information |
|---|---|---|---|
Identifying information:
|
Directly and/or indirectly from publicly available information | Mandatory – performance of a contract | We will not be able to procure goods or services from a supplier without this information, or provide goods or services to a wholesale customer. |
Supplier, wholesale customer or debtor contact details:
|
Directly and/or indirectly | Mandatory – performance of a contract | We will not be able to contact a supplier, wholesale customer, or debtor without at least one of these items being provided. |
Contact details of employees of suppliers, wholesale customers or debtors:
|
Directly and/or indirectly | Voluntary – performance of a contract | We will not be able to contact individuals within a supplier, wholesale customer, or debtor without this information. |
| Supplier, wholesale customer or debtor VAT number | Direct | Mandatory if supplier, wholesale customer, or debtor charges VAT – obligation imposed by law | Supplier, wholesale customer, or debtor will not be able to charge VAT without providing a VAT number. |
| Supplier banking details | Direct | Voluntary – performance of a contract | We will not be able to pay our suppliers without this information. |
| Email correspondence with suppliers, wholesale customers or debtors and their employees | Direct | Voluntary – performance of a contract; legitimate interest of the data subject and responsible party | We will not be able to respond to communication from suppliers, wholesale customers, or debtors without processing this information. |
| Postal address |
JD House 27 Stiemens Street Braamfontein Johannesburg 2001 |
| Telephone number | +27 (0) 10 023 5200 |
| Fax number | 086 500 3351 |
| Email address | enquiries@inforegulator.org.za |
| Website | www.inforegulator.org.za |
- This is a legally binding contract, and Oakley will retain the title to all products until you have made and received full payment.
- Oakley reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at its discretion. If we cancel an order, it will be without charge to you.
- Our products may not be purchased for resale, and should we suspect this for any reason, we are entitled to cancel your order immediately on notice to you. We also reserve the right to limit the quantities of items purchased.
- If you are under eighteen (18) and wish to purchase any product online, you may use the website only with the permission and supervision of a parent or guardian.
- These Terms of Service apply to all site users, including, without limitation, browsers, vendors, customers, merchants, and/ or content contributors.
- We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website after posting any changes constitutes acceptance of those changes.
Oakley shall take all reasonable steps to ensure the quality and accuracy of content available on the website, but assumes no liability or responsibility for any errors or omissions in this content.
All orders are subject to product availability. If a product becomes out of stock after you’ve placed an order, we will notify you and offer you alternatives or a full refund.
To the fullest extent permitted by law, Oakley shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this service.
- Discount and promotional codes are only valid for one purchase by one user.
- Discount codes must be applied at checkout when placing your order – they cannot be applied after the order has been confirmed.
- Unless specified otherwise, discount codes may not be applied to items already on sale or with other discounts or promotions.
- All promotions and discount codes are valid for a limited period and may expire without prior notification.
- Discount codes are not refundable. Any items bought with a discount will be refunded the value of the payment applied to the items, and the promo code will not be reinstated for the value used on the items. We may reissue a discount if the item is refunded due to an error caused by Oakley or a product defect.
- Damaged by abuse or negligence (exposure to high heat, sharp objects, etc.)
- Damaged by misuse or activities other than the intended purpose (e.g. use of running shoes for court sports, etc.)
- Not cared for according to the wash/care instruction labels.
- Faults resulting from normal wear and tear
- Damage arising from negligence, user abuse or incorrect usage of the product
Which items cannot be exchanged or refunded?
- Items marked as “SALE” may not be refunded, may only be refunded/exchanged in-store. Otherwise, refund the full value to the gift card, but we will gladly exchange the product at the sale price paid.
- Items purchased at or through another Supplier (Oakley product) should be returned to the original Supplier from which the item was purchased.
- Product without original price tags attached
- A product that has been altered, washed, or abused.
- Gift Cards.
- Undamaged
- Unworn
- In the original shoebox, for footwear purchases
- Original price tags attached
- Was purchased at an Oakley store or online at www.o-store.co.za
- The original gift receipt or purchase receipt must be presented.