Frequently asked questions
Looking for a quick answer?
Our frequently asked questions are regularly updated
for our most common customer queries.
Once payment reflects, please allow up to 24 hours for processing and 3–5 business days for delivery. Delivery times may vary during peak periods or for outlying areas.
Goods must be returned within 30 days of purchase, and items bought on SALE must be returned within 14 days of purchase.
You can pay via PayU (credit, debit, Instant EFT), VISA/Mastercard, Discovery Miles, EFT (major banks), or BNPL (Payflex, Ozow, PayJustNow).
You’ll get an email when your order ships. Track it via “View Order Status” in the email or through your online account.
When signing in, select 'Forgot Password' to reset your password.
We ship anywhere within South Africa. We do not ship internationally.
